Refunds and Exchanges
For Non-printed orders, wands can be returned at any time for any reason, scratches, unsold, etc. Refunds are processed within 5 days or receipt of returned items. Call us for help at 512-619-1155 for help.
We take great pride in the quality and craftsmanship of our products. If, for any reason, you are not 100% satisfied with your selection, please return it. Please include the packing slip and send your return to us via the shipper of your choice; you pay for postage at the point of return.
Order Cancellation Policy
Please submit any cancellation via email to life@ziponline.com, or call on our business phone at 512-619-1155.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping.