Please submit any cancellation via email to firstname.lastname@example.org, or call on our business phone at 512-619-1155.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping.
However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Shipping Costs For in warranty returns, the customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS or UPS Ground.
Warranty Procedure Please contact us by phone or email so we can determine whether the item is defective before shipping. Phone 512-619-1155
90-Day Warranty All products (unless specifically stated otherwise) carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Shipment of your product may take up to two days after you place your order and pay online. This is because we hand make all our products and may not have one on the shelf that day. If for some unforeseen reason it cannot ship in two days we will notify you as soon as we become aware, so you have an opportunity to cancel your order if desired.