Refunds and Exchanges

Refunds and Exchanges

Our No Hassle return and refunds and exchanges Policy gives you peace of mind to enjoy your purchase for 14 days.  Refunds are processed within 5 days. You can always call us for immediate help at 512-619-1155 (in the USA) for help.

We take great pride in the quality and craftsmanship of our products. If, for any reason, you are not 100% satisfied with your selection, please return it within 14 days. We will exchange it or refund the merchandise price, plus any applicable sales tax.

Please include the packing slip and send your return to us via the shipper of your choice; you pay for postage at the point of return.

Order Cancellation Policy

Please submit any cancellation via email to life@ziponline.com, or call on our business phone at 512-619-1155.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping.

However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

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